The Wrong Question
Too many brands ask who they are going to hire as their new agency when they should be asking what business result they need to deliver. Most agency problems aren't just agency problems. It's starting the search with the wrong question.
The Method
The outcomes inform the architecture. The architecture informs the solutions.
Outcome
Start with the business result, not a set of deliverables to buy. Your business doesn't need a :15 film, cutdowns, and a year's worth of social. It needs share, volume, and revenue. The things that actually move your business. We define the result first and then determine the capabilities required to deliver them.
“We judge these partnerships on whether the business grows profitably, not on the usual marketing metrics or deliverables. That was the core of the RFP and it drove the entire pitch.”
Architecture
Map what each brand actually needs, then design the structure to match. One brand's growth may depend on a new positioning, so they need a new brand strategy and a creative platform to deliver it. Another brand lives or dies at the shelf, so you need to support the trade and retail media. The marketing model follows the business outcome, not the org chart, and nobody gets paid for coverage that's not producing.
“The industry has been selling integration for years. Too often, what the clients end up getting is compromise. Compromise on the capability or overpaying for whatever they're looking for.”
Solution
Sometimes the answer is a new roster. Sometimes it's work brought in-house, or a scope that pays for results, not ambition. Whatever it turns out to be, it gets chosen against criteria, and it has to show the math behind its forecast. And if there is an RFP or pitch, the work goes to market, not to the back of the CMO's closet.
“It is not a hypothetical exercise that gets thrown away with a new brief after award.”
The Right Question
The real problem is which business result you need. Name the outcome. Design the architecture of partners around it. Choose the agencies last. In that order the relationship works, because the work was built to produce a result instead of fill a scope.
From Our Clients
Ragu’s owner is building a specialist agency roster to reclaim market share
“This to me is about building this agency roster that works together mutually and on behalf of that same business outcome.”
Chief Commercial Officer Mizkan America
Read More On Ad Age →Ready?
Tell me what you're trying to accomplish. I'll show you the architecture that gets you there, and where the agency decision actually belongs.
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